{"id":11119,"date":"2026-02-16T14:55:51","date_gmt":"2026-02-16T13:55:51","guid":{"rendered":"https:\/\/www.letiziacavallaro.com\/?page_id=11119"},"modified":"2026-02-27T16:20:25","modified_gmt":"2026-02-27T15:20:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.letiziacavallaro.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row section_type=&#8221;fullwidth&#8221; mobile_visibility=&#8221;hide&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1771250474123{margin-left: 60px !important;padding-top: 40px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;}&#8221;][vc_widget_sidebar sidebar_id=&#8221;fildisi_eutf_sidebar_57a42dca180b5&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1771250499106{padding-left: 60px !important;}&#8221;][vc_row_inner el_id=&#8221;shipping&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Shipping<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;How many days does it take for shipping?&#8221; tab_id=&#8221;1771248460704-b1b2905f-2fa5&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div>Letizia&#8217;s jewelry is exclusively handcrafted and handmade, so it is subject to product availability. As a rule 2-3 working days for Italy, for EU countries 3-6 working days, 7-10 days for other countries. Delivery is done by UPS courier. Otherwise, if the product is not available in storage, shipping times are around 30 days.<\/div>\n<div>Shipments are made from Monday to Friday, excluding holidays.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the shipping costs to Italy?&#8221; tab_id=&#8221;1771248460848-004f1019-9fb4&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div>The standard shipping in Italy is \u20ac7.<\/div>\n<div><strong>E\u2019 free on a minimum purchase of \u20ac100. <\/strong><br \/>\nDelivery in 2\u20133 working days after receiving payment.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the shipping costs to Europe?&#8221; tab_id=&#8221;1771248460903-c22f8bca-872c&#8221;][vc_row_inner][vc_column_inner][vc_column_text]Standard shipping to Europe is \u20ac19 for orders up to \u20ac199.<br \/>\nE\u2019 free on a minimum purchase of \u20ac200.<br \/>\nDelivery in 3\u20136 working days after receiving payment.[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the Extra-EU international shipping costs?&#8221; tab_id=&#8221;1771248460964-e97696f5-34f7&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div>International Extra-EU shipping is \u20ac35 for orders up to \u20ac349.<\/div>\n<div><strong>E\u2019 free on a minimum purchase of \u20ac350.<\/strong><br \/>\nDelivery in 7\u201310 working days after receipt of payment<br \/>\nCustoms duties and charges for international shipments are borne by the customer.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the international shipping costs to Asia and Australia?&#8221; tab_id=&#8221;1771248461013-1bd7146f-aac4&#8243;][vc_row_inner][vc_column_inner][vc_column_text]Shipping to Asia and Europe is \u20ac45 for orders up to \u20ac499<br \/>\n<strong>E\u2019 free on a minimum purchase of \u20ac500.<\/strong><br \/>\nDelivery in 7\u201310 working days after receipt of payment<br \/>\nCustoms duties and charges for international shipments are borne by the customer.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;payments&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Payments<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;What payment methods do you accept?&#8221; tab_id=&#8221;1771248497610-0aa6265a-9377&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div>You can make your purchases in complete security with the following payment methods:<\/div>\n<ul>\n<li><strong><em>Credit Card<\/em><\/strong> Visa, MasterCard, American Express, and JCB; Visa Electron; rechargeable credit cards; Maestro ATMs enabled via the Paypal gateway. The card is charged upon completion of the order.<\/li>\n<li><strong>PayPal<\/strong> to buy online conveniently, without having to type your credit card information into the site. The account is charged upon completion of the order. To register a new PayPal account, visit <a href=\"http:\/\/paypal.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"> paypal.com<\/a>.<\/li>\n<li><strong><em>Klarna<\/em><\/strong> pays in three interest-free installments.<\/li>\n<li><strong><em>Stripe<\/em><\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;guarantee&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Guarantee<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;Do the jewelry have a warranty certificate?&#8221; tab_id=&#8221;1771248605031-173ecdb6-31f6&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div>All Letizia Cavallaro jewelry has a warranty of <span class=\"Yjhzub\" data-processed=\"true\">2 years <\/span> starting from the purchase date, which covers manufacturing defects.<\/div>\n<div>All jewelry will be delivered with an invoice, a certificate indicating the origin and characteristics of the jewelry, and packaging.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What does the warranty not cover?&#8221; tab_id=&#8221;1771248605082-14a60c54-4f45&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<ul>\n<li>Wear due to normal use such as scratches, dents, loss of shine or other marks, discoloration of gilding and burnishing, oxidation, loose glued stones.<\/li>\n<li>The improper use or incorrect storage of the product.<\/li>\n<li>Accidental or caused damage to repair and cleaning operations.<\/li>\n<li>The loss and theft.<\/li>\n<\/ul>\n<div>When the damage is not covered by the warranty (by nature or due to expiration of the terms), shipping and repair costs will be borne by the customer.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Do the jewelry you sell have a document certifying its authenticity?&#8221; tab_id=&#8221;1771248605146-a41f7ee6-8996&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div class=\"eut-element eut-text\">They have accompanied themselves with a certificate of authenticity attesting to their craftsmanship and the materials used.<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;return&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Return<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;If once I receive it at home I am not satisfied with the purchase, how can I proceed?&#8221; tab_id=&#8221;1771248778495-08806ec9-d7ad&#8221;][vc_row_inner][vc_column_inner][vc_column_text]If you are not satisfied with the purchase you can return it no later than 14 days after receipt (20 days for deliveries abroad). The refund will correspond to the price of the goods paid by you: shipping costs incurred by you (and\/or customs taxes for deliveries outside the European Union) are excluded.<br \/>\nRemember, to make an order placed on the site:<\/p>\n<ol type=\"a\">\n<li>You must communicate your return intention to the address <a href=\"https:\/\/webmail.aruba.it\/new\/\" target=\"_self\">info@letiziacavallaro.com<\/a><\/li>\n<li>Include the jewel in its original packaging, accompanied by the purchase document;<\/li>\n<li>Send the package via forwarder within 10 days of receipt (postmark or express courier service stamp is valid);<\/li>\n<li>The products must not have been used, worn, or show signs of damage.<\/li>\n<\/ol>\n<p>If the dispute is not resolved by following these basic points, you will still be able to take advantage of the official Online Dispute Resolution platform.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;care-of-the-product&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Care of the product<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;How can I take care of my jewelry?&#8221; tab_id=&#8221;1771249722192-6784ba9e-154f&#8221;][vc_row_inner][vc_column_inner][vc_column_text]The Letizia Cavallaro collections are all made of 925 silver in the following variations: white rhodium-plated, yellow gold, rose gold and burnished with ceramic Etna lava stone. The jewelry is made of silver because it is durable, ductile, and has the ability to reflect light.<\/p>\n<p>Although Letizia Cavallaro jewelry is treated with a rhodium-plated finish, weathering, humidity, cosmetics, and sweat can cause the color to change, tending towards a darker color. The rhodium plating can be restored to its original stage by a simple intervention of a professional goldsmith.<\/p>\n<p>This natural phenomenon that produces a matte patina and blackening of silver jewelry is called tarnish.<br \/>\nThis is a surface chemical reaction that does not cause any damage to the jewelry or professional treatments using aggressive products: instead, it can be easily eliminated by home cleaning using a soft toothbrush and neutral soap.<\/p>\n<p>While no special maintenance is necessary, it is recommended to gently wipe your jewelry with a dry cloth and store it in their cases that keep it away from temperature changes and possible scratches.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;shipping-times&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Shipping times<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;What are the expected shipping times?&#8221; tab_id=&#8221;1771249897266-c80c9114-2c97&#8243;][vc_row_inner][vc_column_inner][vc_column_text]Shipping times are subject to product availability. As a rule 2-3 working days for Italy, for EU countries 3-6 working days, 7-10 days for other countries.<\/p>\n<p><span style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit;\">.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;contact&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Contact<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;Let&#8217;s get in touch&#8221; tab_id=&#8221;1771249967444-5e7a375c-5c88&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div><em><strong>Write to us<\/strong><\/em> if you want to make your own personalized jewelry or for curiosities, collaborations, general information, complaints, and returns.<\/div>\n<div>Email us at <a href=\"https:\/\/webmail.aruba.it\/new\/\" target=\"_self\">info@letiziacavallaro.com<\/a> or fill out the form, we&#8217;ll get back to you as soon as possible!<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row desktop_visibility=&#8221;hide&#8221; tablet_visibility=&#8221;hide&#8221; tablet_sm_visibility=&#8221;hide&#8221;][vc_column][vc_row_inner][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Shipping<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;How many days does it take for shipping?&#8221; tab_id=&#8221;1771870724829-16764f33-8a39&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div style=\"text-align: left;\">Letizia&#8217;s jewelry is exclusively handcrafted and handmade, so it is subject to product availability. As a rule 2-3 working days for Italy, for EU countries 3-6 working days, 7-10 days for other countries. Delivery is done by UPS courier. Otherwise, if the product is not available in storage, shipping times are around 30 days.<\/div>\n<div style=\"text-align: left;\">Shipments are made from Monday to Friday, excluding holidays.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the shipping costs to Italy?&#8221; tab_id=&#8221;1771870724899-4004b997-9f38&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div style=\"text-align: left;\">The standard shipping in Italy is \u20ac7.<\/div>\n<div style=\"text-align: left;\"><strong>E\u2019 free on a minimum purchase of \u20ac100. <\/strong><br \/>\nDelivery in 2\u20133 working days after receiving payment.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the shipping costs to Europe?&#8221; tab_id=&#8221;1771870724968-0448d997-af71&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p style=\"text-align: left;\">Standard shipping to Europe is \u20ac19 for orders up to \u20ac199.<br \/>\nE\u2019 free on a minimum purchase of \u20ac200.<br \/>\nDelivery in 3\u20136 working days after receiving payment.<\/p>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the Extra-EU international shipping costs?&#8221; tab_id=&#8221;1771870725033-01171613-bf5d&#8221;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div style=\"text-align: left;\">International Extra-EU shipping is \u20ac35 for orders up to \u20ac349.<\/div>\n<div style=\"text-align: left;\"><strong>E\u2019 free on a minimum purchase of \u20ac350.<\/strong><br \/>\nDelivery in 7\u201310 working days after receipt of payment<br \/>\nCustoms duties and charges for international shipments are borne by the customer.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What are the international shipping costs to Asia and Australia?&#8221; tab_id=&#8221;1771870725117-ee9a0ea4-5683&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p style=\"text-align: left;\">Shipping to Asia and Europe is \u20ac45 for orders up to \u20ac499<br \/>\n<strong>E\u2019 free on a minimum purchase of \u20ac500.<\/strong><br \/>\nDelivery in 7\u201310 working days after receipt of payment<br \/>\nCustoms duties and charges for international shipments are borne by the customer.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Payments<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;What payment methods do you accept?&#8221; tab_id=&#8221;1771870725260-e77f1f0e-2226&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div style=\"text-align: left;\">You can make your purchases in complete security with the following payment methods:<\/div>\n<ul>\n<li style=\"text-align: left;\"><strong><em>Credit Card<\/em><\/strong> Visa, MasterCard, American Express, and JCB; Visa Electron; rechargeable credit cards; Maestro ATMs enabled via the Paypal gateway. The card is charged upon completion of the order.<\/li>\n<li style=\"text-align: left;\"><strong>PayPal<\/strong> to buy online conveniently, without having to type your credit card information into the site. The account is charged upon completion of the order. To register a new PayPal account, visit <a href=\"http:\/\/paypal.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"> paypal.com<\/a>.<\/li>\n<li style=\"text-align: left;\"><strong><em>Klarna<\/em><\/strong> pays in three interest-free installments.<\/li>\n<li style=\"text-align: left;\"><strong><em>Stripe<\/em><\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Guarantee<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;Do the jewelry have a warranty certificate?&#8221; tab_id=&#8221;1771870725381-d1060a1f-e3a4&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div style=\"text-align: left;\">All Letizia Cavallaro jewelry has a warranty of <span class=\"Yjhzub\" data-processed=\"true\">2 years <\/span> starting from the purchase date, which covers manufacturing defects.<\/div>\n<div style=\"text-align: left;\">All jewelry will be delivered with an invoice, a certificate indicating the origin and characteristics of the jewelry, and packaging.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;What does the warranty not cover?&#8221; tab_id=&#8221;1771870725470-b067ff24-16e8&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<ul>\n<li style=\"text-align: left;\">Wear due to normal use such as scratches, dents, loss of shine or other marks, discoloration of gilding and burnishing, oxidation, loose glued stones.<\/li>\n<li style=\"text-align: left;\">The improper use or incorrect storage of the product.<\/li>\n<li style=\"text-align: left;\">Accidental or caused damage to repair and cleaning operations.<\/li>\n<li style=\"text-align: left;\">The loss and theft.<\/li>\n<\/ul>\n<div style=\"text-align: left;\">When the damage is not covered by the warranty (by nature or due to expiration of the terms), shipping and repair costs will be borne by the customer.<\/div>\n<p>[\/vc_column_text]<div class=\"eut-empty-space eut-height-1x\" style=\"\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Do the jewelry you sell have a document certifying its authenticity?&#8221; tab_id=&#8221;1771870725568-daae96f9-1667&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div class=\"eut-element eut-text\" style=\"text-align: left;\">They have accompanied themselves with a certificate of authenticity attesting to their craftsmanship and the materials used.<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Return<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;If once I receive it at home I am not satisfied with the purchase, how can I proceed?&#8221; tab_id=&#8221;1771870725716-da9e64c2-e8f9&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p style=\"text-align: left;\">If you are not satisfied with the purchase you can return it no later than 14 days after receipt (20 days for deliveries abroad). The refund will correspond to the price of the goods paid by you: shipping costs incurred by you (and\/or customs taxes for deliveries outside the European Union) are excluded.<br \/>\nRemember, to make an order placed on the site:<\/p>\n<ol style=\"text-align: left;\" type=\"a\">\n<li>You must communicate your return intention to the address <a href=\"https:\/\/webmail.aruba.it\/new\/\" target=\"_self\">info@letiziacavallaro.com<\/a><\/li>\n<li>Include the jewel in its original packaging, accompanied by the purchase document;<\/li>\n<li>Send the package via forwarder within 10 days of receipt (postmark or express courier service stamp is valid);<\/li>\n<li>The products must not have been used, worn, or show signs of damage.<\/li>\n<\/ol>\n<p style=\"text-align: left;\">If the dispute is not resolved by following these basic points, you will still be able to take advantage of the official Online Dispute Resolution platform.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Care of the product<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;How can I take care of my jewelry?&#8221; tab_id=&#8221;1771870725886-776da852-a03d&#8221;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p style=\"text-align: left;\">The Letizia Cavallaro collections are all made of 925 silver in the following variations: white rhodium-plated, yellow gold, rose gold and burnished with ceramic Etna lava stone. The jewelry is made of silver because it is durable, ductile, and has the ability to reflect light.<\/p>\n<p style=\"text-align: left;\">Although Letizia Cavallaro jewelry is treated with a rhodium-plated finish, weathering, humidity, cosmetics, and sweat can cause the color to change, tending towards a darker color. The rhodium plating can be restored to its original stage by a simple intervention of a professional goldsmith.<\/p>\n<p style=\"text-align: left;\">This natural phenomenon that produces a matte patina and blackening of silver jewelry is called tarnish.<br \/>\nThis is a surface chemical reaction that does not cause any damage to the jewelry or professional treatments using aggressive products: instead, it can be easily eliminated by home cleaning using a soft toothbrush and neutral soap.<\/p>\n<p style=\"text-align: left;\">While no special maintenance is necessary, it is recommended to gently wipe your jewelry with a dry cloth and store it in their cases that keep it away from temperature changes and possible scratches.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;shipping-times&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Shipping times<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;What are the expected shipping times?&#8221; tab_id=&#8221;1771870726061-3cd8ea9b-cc20&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p style=\"text-align: left;\">Shipping times are subject to product availability. As a rule 2-3 working days for Italy, for EU countries 3-6 working days, 7-10 days for other countries.<\/p>\n<p><span style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit;\">.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;contacr&#8221;][vc_column_inner]<h3 class=\"eut-element eut-title eut-align-left eut-h3\" style=\"\"><span><br>\n<p style=\"text-align: center;\"><span style=\"text-align: center; color: #4e5152 !important;\">Contact<\/span><br>\n<\/span><\/h3>[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;Let&#8217;s get in touch&#8221; tab_id=&#8221;1771870726249-88314c26-dc40&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div style=\"text-align: left;\"><em><strong>Write to us<\/strong><\/em> if you want to make your own personalized jewelry or for curiosities, collaborations, general information, complaints, and returns.<\/div>\n<div style=\"text-align: left;\">Email us at <a href=\"https:\/\/webmail.aruba.it\/new\/\" target=\"_self\">info@letiziacavallaro.com<\/a> or fill out the form, we&#8217;ll get back to you as soon as possible!<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row section_type=&#8221;fullwidth&#8221; mobile_visibility=&#8221;hide&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1771250474123{margin-left: 60px !important;padding-top: 40px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;}&#8221;][vc_widget_sidebar sidebar_id=&#8221;fildisi_eutf_sidebar_57a42dca180b5&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1771250499106{padding-left: 60px !important;}&#8221;][vc_row_inner el_id=&#8221;shipping&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;How many days does it take for shipping?&#8221; tab_id=&#8221;1771248460704-b1b2905f-2fa5&#8243;][vc_row_inner][vc_column_inner][vc_column_text] Letizia&#8217;s jewelry is exclusively handcrafted and handmade, so it is subject to product availability. As a rule 2-3 working days for Italy, for EU countries 3-6 working [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11119","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letiziacavallaro.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"[vc_row section_type=&#8221;fullwidth&#8221; mobile_visibility=&#8221;hide&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1771250474123{margin-left: 60px !important;padding-top: 40px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;}&#8221;][vc_widget_sidebar sidebar_id=&#8221;fildisi_eutf_sidebar_57a42dca180b5&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1771250499106{padding-left: 60px !important;}&#8221;][vc_row_inner el_id=&#8221;shipping&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;How many days does it take for shipping?&#8221; tab_id=&#8221;1771248460704-b1b2905f-2fa5&#8243;][vc_row_inner][vc_column_inner][vc_column_text] Letizia&#8217;s jewelry is exclusively handcrafted and handmade, so it is subject to product availability. As a rule 2-3 working days for Italy, for EU countries 3-6 working [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letiziacavallaro.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Letizia Cavallaro\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-27T15:20:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"31 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letiziacavallaro.com\/faq\/\",\"url\":\"https:\/\/www.letiziacavallaro.com\/faq\/\",\"name\":\"FAQ\",\"isPartOf\":{\"@id\":\"https:\/\/www.letiziacavallaro.com\/#website\"},\"datePublished\":\"2026-02-16T13:55:51+00:00\",\"dateModified\":\"2026-02-27T15:20:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.letiziacavallaro.com\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.letiziacavallaro.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.letiziacavallaro.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.letiziacavallaro.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.letiziacavallaro.com\/#website\",\"url\":\"https:\/\/www.letiziacavallaro.com\/\",\"name\":\"Letizia Cavallaro\",\"description\":\"Gioielli dal sapore di Sicilia\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.letiziacavallaro.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.letiziacavallaro.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"[:en]FAQ[:it]FAQ[:] - Letizia Cavallaro","og_description":"[vc_row section_type=&#8221;fullwidth&#8221; mobile_visibility=&#8221;hide&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1771250474123{margin-left: 60px !important;padding-top: 40px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;}&#8221;][vc_widget_sidebar sidebar_id=&#8221;fildisi_eutf_sidebar_57a42dca180b5&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1771250499106{padding-left: 60px !important;}&#8221;][vc_row_inner el_id=&#8221;shipping&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion][vc_tta_section title=&#8221;How many days does it take for shipping?&#8221; tab_id=&#8221;1771248460704-b1b2905f-2fa5&#8243;][vc_row_inner][vc_column_inner][vc_column_text] Letizia&#8217;s jewelry is exclusively handcrafted and handmade, so it is subject to product availability. As a rule 2-3 working days for Italy, for EU countries 3-6 working [&hellip;]","og_url":"https:\/\/www.letiziacavallaro.com\/en\/faq\/","og_site_name":"Letizia Cavallaro","article_modified_time":"2026-02-27T15:20:25+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"31 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.letiziacavallaro.com\/faq\/","url":"https:\/\/www.letiziacavallaro.com\/faq\/","name":"FAQ","isPartOf":{"@id":"https:\/\/www.letiziacavallaro.com\/#website"},"datePublished":"2026-02-16T13:55:51+00:00","dateModified":"2026-02-27T15:20:25+00:00","breadcrumb":{"@id":"https:\/\/www.letiziacavallaro.com\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.letiziacavallaro.com\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.letiziacavallaro.com\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.letiziacavallaro.com\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.letiziacavallaro.com\/#website","url":"https:\/\/www.letiziacavallaro.com\/","name":"Letizia Cavallaro","description":"Gioielli dal sapore di Sicilia","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.letiziacavallaro.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/pages\/11119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/comments?post=11119"}],"version-history":[{"count":14,"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/pages\/11119\/revisions"}],"predecessor-version":[{"id":11121,"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/pages\/11119\/revisions\/11121"}],"wp:attachment":[{"href":"https:\/\/www.letiziacavallaro.com\/en\/wp-json\/wp\/v2\/media?parent=11119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}