Do the jewels come with a Certificate of Authenticity?
All jewels purchased include a Certificate of Authenticity.
How can I purchase a jewel on-line?
Choose your product from our catalog and click on the purchase button. If you are already registered, just enter your user name and password to proceed to the next steps (product confirmation, recipient addressing, payment), otherwise you have to fill in the registration form (it takes just a few seconds!).
What is the shipment timing?
Delivery takes usually 2-3 working days to Italian and EU destinations and 3-6 working days to extra EU Countries. Shipments are effected by UPS.
How much is the shipment?
- There is not delivery fee applied for shipment in Italy.
- There is fixed cost of 25€ for shipment in Europe up to 250,00€ worth, otherwise shipment is free.
- For Non EU Countries cost of shipment is 35€.
All jewels include an Invoice, a Certificate of Origin and Characteristics of the Jewel and its packaging.
What can I do if I am dissatisfied with my purchase, once I received it?
If you are not satisfied with your purchase, you can return it within a maximum of 10 days from the receipt (20 days for foreign deliveries). The refund will match the price you paid for the good: we won’t refund any shipment cost you paid (and/or custom taxes for extra-EU deliveries).
Please remember, in order to return an order placed on our website:
- You must notify your will to return your order to firstname.lastname@example.org
- Include the jewel in its original case, accompanied by the purchase document;
- Ship the package by carrier within 10 days from the order receipt (the postmark or the courier service stamp will be considered);
- Products must not be used, worn, or show damages.
If the dispute cannot be solved following the above points, you may use the official Online Dispute Resolution Platform anyway.
Which payment methods do you accept?
We accept the following payment methods:
Credit Card: Visa, MasterCard, American Express and JCB; Visa Electron; pre-paid credit cards; Domestic Maestro enabled via PayPal gateway.
The card will be charged upon completion of the order.
PayPal: conveniently buy online, without the need to enter your credit card details into our site.
The account will be charged upon completion of the order. To register a new PayPal account, please visit paypal.com.
How can I take care of my jewel?
Please see this page